03/01/2019 | Chester, NY

Position Overview

The Customer Service Manager is responsible for providing a productive and motivating working environment and addressing any issues/disputes from customers or clients.

 

Essential Job Functions

  • Delivering a comprehensive service to inquiring customers
  • Possibly delegating certain customer inquiries to specific teams
  • Managing many incoming calls and emails
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales targets
  • Generating sales leads, building sustainable relationships where necessary
  • Reporting back on results

 

Requirements

  • Bachelors degree
  • Excellent verbal and written communication skills
  • The ability to maintain calm under pressure
  • A thorough knowledge of the product or service the company they work for is offering
  • Efficiency and organizational skills
  • Administrative skills
  • Computer literacy in order to type up reports, results and details of customer interaction

 

Location: Chester, NY (Required)

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Retirement benefits or accounts
  • Other types of insurance

 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

RMS Medical Products provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 

 

Repro-Med Systems, Inc., operating as RMS Medical Products, is a leading developer and manufacturer of medical devices and supplies. RMS designs, manufactures and markets proprietary and innovative portable medical devices and supplies, primarily for the ambulatory infusion market and emergency medical applications, in compliance with the FDA quality and regulatory system and international standards for quality system management. The Company’s development and marketing focus is primarily concentrated on (i) its mechanical infusion products, the FREEDOM Infusion Systems (as used with one or more accessories, the “FREEDOM System”) which include the FREEDOM60® Syringe Driver (“FREEDOM60”), the FreedomEdge® Syringe Driver (“FreedomEdge”), HIgH-Flo Subcutaneous Safety Needle Sets™, RMS Precision Flow Rate Tubing™ and RMS Precision Flow Rate Controller, and (ii) its medical suction product, RES-Q-VAC® Portable Medical Suction System (“RES-Q-VAC”). The Company was incorporated in the State of New York in March 1980.  The company maintains offices, manufacturing facilities, and warehouse space in Chester, New York. www.rmsmedicalproducts.com

All positions offer opportunity for advancement. If you have the skills and are seeking a challenging growth opportunity, please e-mail your cover letter, resume and salary requirements to hr@rmsmedpro.com or fax to 845-469-5518.

RMS offers a competitive salary and benefits package, including medical, dental, LTD and 401(k).